PEOPLE:

Fosters a guest-focused team environment through driving volume and anticipating guest needs

Achieves excellent guest service by role-modeling company service standards

Proactively provides timely feedback to associates, rewards and recognizes performance to drive retention

Holds self and associates accountable for achievement of financial results and performance standards

Manages conflict and coaches by applying company’s recommended processes, standards and guidelines

Empowers and involves associates in decision-making processes

Receives feedback and fosters dialog around solutions

Develops associates through an individualized approach by matching talent with tasks, delegating, and challenging on results

Fosters team commitment through support, relationship building, and recognizing individual contributions

Leads by managing through change and adversity

Makes recommendations on hiring, promotions, and terminations of team members based on performance

Co-conducts and facilitates sales associate and keyholder training

PROCESS:

Engages our guests and make their shopping experience exceptional

Makes recommendations on hiring, promotions, and terminations of team members based on performance

Coaches to Guest Engagement expectations

Manages Mission Monday partnership and events

"Butterfly" (manager on duty) – on the floor at all times with zones covered at all times

Ensures the fitting room experience is exceptional – outfitting and styling

Manages product communication and all product information posted

Manages and executes building guest book / logs

Leads new associate on-boarding

Co-leads floor set and refresh strategy

Co-manages payroll and store’s financial performance

Makes decisions regarding store operations and planning

Controls workflow through successful planning and delegation

Executes task directives within designated time frames

Adheres to loss prevention practices and reports potential incidents to ensure shortage control in order to protect Company assets

Communicates effectively with executive team

Must be able to lift and carry heavy boxes (up to 30 lbs.)

PRESENTATION:

Utilizes and manages the use of weekly reporting to track, analyze and communicate business results and determine strategies to maximize sales

Co-manages the implementation and/or delegation of all weekly operational and visual objectives

Leads associate education on all associate training to ensure consistency in visual excellence

Maintains an awareness of brand aesthetic and relevance to the store environment and communicate with team

Effectively communicates merchandise performance observations and offer feedback to the Store Leadership Team