Position Overview:

Drives revenue and provides guests with exceptional service, through relationship building, product knowledge sharing, and

presenting a clean, well-maintained store environment. Consistently achieves individual goals, which support store goals.

Primary Responsibilities/Accountabilities:

Consistently provides exceptional guest service, and achieves individual quantifiable sales goals

Recovers and replenishes the store, executes merchandising directives and maintains visual merchandising

presentations

Understands the Altar’d State culture, and ensures compliance with all Altar’d State values & practices, and store

operational standards

Maintains clean store environment

Additional responsibilities assigned by management team

Revenue Generation:

Consistently meets or exceeds store and individual goals of Sales Per Hour (SPH), transactions per hour (TPH),

Dollars Per Transaction (DPT) and contributes to the store’s overall goals

Guest Interactions:

Provides excellent guest service by anticipating guest’s needs, exceeding expectations, and adhering to the Altar’d

State service standards

Acknowledges, interacts and builds relationships with guests, creates guest loyalty

Consistently receives positive, unsolicited guest feedback

Communicates effectively with store management and guests

Treats others fairly, with respect, and values differences; does not pass judgment on potential guests

Supports an environment of learning and trust by acting as a positive role model

Store Operations:

Completes opening/closing procedures and tasks as directed by management with a guest focus

Is able to locate merchandise and maintain organization

Adheres to loss prevention practices and is aware of and reports potential incidents, to ensure shortage control

and to protect Company assets

Maintains a safe work environment and reports any potential hazards to management

Participates and assists in the preparation for the stores’ inventory

Reports to work as scheduled; records time worked accurately by using Altar’d State’s time and attendance system;

remains flexible to the needs of the business

Technical Expertise:

Demonstrates a desire and ability to be learner responsible and navigates the Altar’d State computer systems

Performs register transactions quickly and efficiently

Processes transactions accurately; able to handle cash and provide change without error

Operates phone, answering calls with an appropriate greeting

Brand integrity:

Understands and can clearly articulate the Company’s brand positioning, including the uniqueness of concept,

current marketing and promotional initiatives, outreach events, in-store events and ministries.

Operates with the highest levels of personal integrity and business confidentiality.

Represents the brand by adhering to appropriate standards of dress and groom

Participates and attends all store meetings